AI Disclosure
Last updated August 29, 2026
This working document is an implementation draft and is not legal advice.
When you are interacting with AI
MateAI-powered chat experiences should clearly indicate that an automated AI receptionist is responding. Businesses may customize the assistant, but must not misrepresent it as a specific human.
Possible errors
AI can misunderstand questions or provide incomplete information. Visitors should confirm important details with the business, especially pricing, availability, emergencies, and regulated decisions.
Human handoff
MateAI is designed to collect context and route conversations to people when needed. The business controls escalation rules and remains responsible for final customer decisions.
Conversation data
Chats may be stored and reviewed to provide the service, improve configured answers, support leads, and maintain security, subject to the Privacy Policy and customer instructions.
Questions: hello@mateaiagents.com